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Terms of Sales
LEGAL NOTICE:The website www.miller.fr is published by Miller,
233, rue Saint Honoré
75001 PARIS
FRANCE
contact@miller.fr
Tel: +33 1 42 61 63 13
VAT no.: FR71 351071667
Simplified Joint Stock Company with a capital of €8,000
Paris Trade and Companies Register no.: 05-07-1989
SIRET no.: 35107166700015
ARTICLE 1: AREA OF APPLICATION
These general conditions of sale apply exclusively between Miller and any person visiting or making a purchase via the website www.miller.fr. These conditions apply to the exclusion of all other conditions, in particular those prevailing in the shop. Any clause to the contrary is in all circumstances unenforceable, unless it has been expressly accepted by ourselves.
All persons browsing the website can familiarise themselves with the general conditions of sale on the website www.miller.fr. These general conditions of sale are subject to amendment, the applicable conditions are those enforced on the site on the date the order is placed.
By placing an order, the customer expressly accepts these conditions.
ARTICLE 2 - PRICES
The prices of our products are shown in Euros including all taxes (VAT + any other taxes) excluding any contribution to handling and shipping costs. The prices of our products are public prices. If an order is placed for dispatch to a country other than mainland France, the recipient will be responsible for payment of any customs duties or local taxes charged. All orders, whatever their origins, are payable in Euros. Miller reserves the right to amend its prices at any time, but goods will be invoiced on the basis of current charges on the date the orders are registered. The price to be paid by the customer is shown on the Order Confirmation and the invoice. The goods remain the property of Miller until full receipt of payment by Miller. Full payment must be made before the goods are delivered.
Despite our best efforts, it is possible that a limited number of items shown on our website, amongst the hundreds on sale, may contain a price error. Please be assured, however, that we will check prices during the dispatch process for your order. If the corrected price is lower than the price displayed on the website, we will apply the lowest price, and will send you your item. If the corrected price is higher than the price displayed on the website, we will inform you accordingly, and will cancel your order unless you choose to accept the order at the new price.
ARTICLE 3 - ORDER
Information on the website www.miller.fr is given for information only, and will be confirmed at the latest at the time of delivery. This confirmation will contain information which becomes contractual. Miller reserves the right to cancel or refuse any order from a customer with whom a dispute exists relative to payment of a previous order. Any change in our customers’ situation entitles us to cancel current orders or demand guarantees.
All customer orders are deemed to be firm and definitive upon receipt by Miller.
Acceptance of the customer’s order by Miller is confirmed by dispatch to the customer of an order confirmation. The customer must check the order confirmation and immediately inform Miller of any error or discrepancy. Otherwise, Miller will deliver the product in accordance with the order confirmation, which will be binding on the customer.
Any subsequent changes to the order for any reason whatsoever, particularly in terms of goods or delays to delivery, must be made in writing, and are possible only with the express prior agreement of Miller.
ARTICLE 4 - VALIDATION
You declare that you are familiar with and have accepted these general conditions of sale before your order is placed. Validation of your order is therefore equivalent to acceptance without reservation of these General Conditions of Sale. Unless proved to the contrary, the data recorded by miller.fr constitute a proof of all the transactions between miller.fr and its customers.
ARTICLE 5 - AVAILABILITY
Our offers of goods and prices are valid for as long as they appear on the website, subject to availability of stock. You will be informed about the availability of goods when you place your order.
If any goods should prove to be unavailable after you have placed your order, Miller will immediately notify you by all suitable means of a new delivery date, as soon as it receives such information. In this case, the customer is entitled to cancel his order and be reimbursed for any on-account payment he has made to Miller.
Reimbursement will be made, at Miller’s discretion, either by credit to the customer’s bank account or by cheque at the latest within thirty days of payment of the sums by the customer.
If any goods should prove to be unavailable, Miller may deliver to the customer another product of equivalent quality and price to that initially ordered, subject to the customer’s express agreement.
In the event of default, Miller reserves the right to cancel all or part of the orders already paid for, and in this case is obliged to reimburse the customer by all suitable means for any sums which he has already paid within a period of 30 days of payment by the customer.
ARTICLE 6 - DELIVERY
Delivery costs are applicable in accordance with the information shown on the site. Miller reserves the right to amend its delivery charges at any time, but delivery charges will be invoiced on the basis of current charges on the date the orders are registered.
The goods are delivered to the delivery address which you specified during the order process. The delivery period is 10 working days from receipt of payment. This corresponds to an average normal delivery period, and the handling and delivery periods for mainland France.
However, the period for validation of payment and dispatch of the order varies, depending on the method of payment chosen, and may reach the statutory maximum period of 30 days.
In the event of delayed delivery, the customer can contact miller.fr’s Customer Services on +33 1 42 61 63 13 or by email to contact@miller.fr. The customer has the option of cancelling his order if it has not been delivered at the latest within ten working days of the delivery date stated by Miller.fr, unless this delay in delivery is due to a case of force majeure as defined in the case law of the French courts, or by a transport delay. Miller.fr cannot then be held liable for the consequences, and the customer may not benefit from any claims for damages, deduction from or cancellation of the order.
In the event of cancellation, Miller.fr will request its Bank to reimburse the customer within 10 working days of the request for cancellation by the customer.
The customer must note any package or product which is missing, damaged or non-compliant on the delivery note before adding his signature.
The customer is responsible for guaranteeing his rights by complying with Article L133-3 of the Commercial Code and carrying out the checks necessary on receipt of the goods, expressing any reservations necessary and, for any damage noted, informing us immediately by registered letter with acknowledgement of receipt within three days, under penalty of foreclosure.
ARTICLE 7 - PAYMENT
For your safety, the regulations are the subject of our full attention. We systematically check the consistency of the information we have. In order to fight effectively against the fraudulent use that could be made of your means of payment, Miller reserves the right to request a photocopy of the buyer's identity card as well as proof of address for all orders.
- Bank transfer:
The transfer must reach Miller within 4 working days, otherwise the availability indicated at the time of the order will no longer be guaranteed, the order will be canceled automatically.
- Payment in installments with Alma:
Installment/deferred payment is available through our partner Alma. Payment security is provided by Alma and its service providers. All payments are protected by 3D Secure. Only purchases between €50 and €4,500 are eligible for payment with Alma. The Client does not pay any fees.
Alma is the electronic payment manager and issues an electronic certificate which will serve as proof of the amount and date of the transaction in accordance with the provisions of articles 1316 and following of the Civil Code. Any termination of the T&Cs that bind the Seller and the customer results in the termination of the T&Cs between Alma and the customer.
If the Customer wishes to pay by another means of payment, he must first contact Miller.fr customer service on +33 1 42 61 63 13 or by email at contact@miller.fr and await the express written agreement of Miller.
Except with the prior and express agreement of Miller for an extension of the due date appearing on the invoice, any delay in payment shall cumulatively entail: the immediate and automatic payment of all sums owed by the Customer, regardless of the method of payment provided, the application of late payment penalties set at one and a half times the legal interest rate in force at the due date, any month started being fully due, the invoicing, as a penalty clause, of a lump sum of 15 euros per file. In addition, Miller reserves the right to suspend or terminate all current orders from the Customer, after the sending of a formal notice that has remained unsuccessful. The amount of late payment interest may be automatically charged against any discounts, rebates or rebates specially granted by Miller.
ARTICLE 8 - RESERVATION OF OWNERSHIP
Whatever the method of payment, goods delivered remain the exclusive property of Miller until full payment without reservation has been received. Payment must be made before the goods are delivered.
This clause, which is applicable within the framework of law no. 80.335 of 12 May 1980 relative to the effects of clauses on reservation of ownership within the context of sale contracts, is equally enforceable against third parties in the event of suspension of payment by the purchaser and insolvency proceedings.
ARTICLE 9 - SATISFIED OR REFUNDED
You have a period of 14 days from receipt of goods to return any which do not suit you. In accordance with the law, the product or products and the shipping cost will be refunded in full.
A customer wishing to return a product must make a detailed request in writing before returning any goods. The customer may proceed to return the product after obtaining Miller’s express authorisation. Miller will proceed, at the customer’s choice, to exchange or refund the product or products.
Returns are to be sent to Miller, 233 Rue Saint Honoré, 75001 Paris, France in their original packaging, complete (with accessories, instructions etc.) in perfect condition and accompanied by a copy of the invoice. Items which are returned incomplete, spoiled, damaged or dirty by the customer will not be taken back, nor will products which have been modified. The refund will be deferred until the goods have been received.
If you have exceeded the statutory period of 14 days, on a case by case basis Miller may take back your goods and credit your customer account with the corresponding value, without any obligation.
In all cases, the costs of the return are the responsibility of the customer.
ARTICLE 10 - CONFORMITY OF PRODUCTS
We undertake to exchange defective products or products which do not correspond to your order. In this case, please list them in detail in writing, and return the product or products to us. Miller will then exchange the product or products at your choice. This request must be made within fourteen working days of delivery. No complaint made outside of this period will be accepted, except on a case by case basis without obligation.
You will be refunded for the shipping costs on the basis of the rate invoiced and the cost of sending returns will be refunded for residents of France only (excluding French Overseas Department and Territories).
In all cases, you will benefit from the provisions of the statutory guarantee, particularly those concerning hidden defects.
The provisions of this Article do not prevent you from benefitting from your right to cancel (satisfied or refunded) provided for in Article 8.
ARTICLE 11 – REFUNDS
You have a period of 14 days, starting from receipt of the products, to request a refund under the circumstances set out in Articles 8 and 9. Refunds will be issued by the same method of payment as used for the purchase. However, with the customer’s agreement, Miller may use a different method of payment without additional cost to yourself.
In the event of a reservation with withdrawal from the shop, the cancellation period of 14 days is not applicable.
No goods will be accepted as partial reimbursement for any reason whatsoever.
ARTICLE 12 - CUSTOMER SERVICE
Please do not hesitate to contact our Customer Services department if you require any information or have any questions:
Tel: +33 1 42 61 63 13 (Monday to Saturday 11 am to 6 pm)
Address: Miller - 233, rue Saint Honoré, 75001 Paris, France contact@miller.fr
ARTICLE 13 - INTELLECTUAL PROPERTY
The presentation and content of the website www.miller.fr together constitute a work protected under the law of copyright and of intellectual property for the whole world. For this reason, and in accordance with the provisions of the Intellectual Property Code, any full or partial representation of this website by any person whatsoever without the express authorisation of Miller shall constitute an infringement. For private use only, subject to different or more restrictive provisions in the Intellectual Property Code.
ARTICLE 14 - LIABILITY
The products offered comply with current French laws. Miller does not incur liability in the event of failure to obey the laws in the country where the products are delivered. It is your responsibility to check with the local authorities what the possibilities are for importing or using the products which you intend to order.
The photographs of jewellery are for information and illustration only, they are not contractual. We recommend that you read the description of each product to find out its precise characteristics; and in case of doubt, or if you require additional information, please do not hesitate to contact us.
In the event of an obvious error between the characteristics of the product and its representation and/or conditions of sale, miller.fr will not accept liability.
Miller’s IT team does everything possible to offer you available and verified information, but cannot be held liable for errors, a lack of availability of functions or the presence of a virus on its website.
In the case of hypertext linking to another site from miller.fr, the latter shall not be liable for the content of information provided on these sites after the links have been activated.
In the case of purchases for professional purposes, miller.fr shall not incur any liability for any indirect damage arising from these clauses, loss of operation, loss of profit, loss of opportunity, damages or costs.
They include all the essential elements required for any online sale.
ARTICLE 15 - GUARANTEE
All the watches purchased from Miller have been valued, photographed and serviced in our workshop if necessary.
You will receive an invoice which gives rise to a 1-year guarantee starting from the date appearing on the invoice. During this 1-year period, Miller undertakes to repair any manufacturing defects which exist at the time the watch is delivered, and any faults. This guarantee only retains its validity on the express condition that the watch is not subject to any work carried out on it except in the workshops approved by the brand.
However, the watch’s guarantee does not cover: a problem caused by an accident,
a problem caused by incorrect handling,
a problem caused by lack of care or interventions by unauthorised third parties or the consequential damage due to these.
wear and tear or damage to the battery, the strap, casing and glass, pushers and crown.
damage caused by water.
ARTICLE 16 - PERSONAL DATA: IT AND CIVIL LIBERTIES
Miller undertakes not to divulge the information you provide on the forms which appear on the website to any third party. These data are confidential. They will be used only for processing your order and to strengthen and personalise communications and the product offered to customers of miller.fr, in particular by information letters from miller.fr to which you will have subscribed, and within the context of personalisation of the site based on your main interests.
In accordance with the Data Protection and Civil Liberties Act of 6 January 1978, as amended in 2004, you will have the right of access to your personal data, and the right to correct them or object to them. To do so, simply make a request online: contact@miller.fr or by letter, providing details of your first name and surname, address and email address:
Miller
233 rue Saint Honoré
75001 Paris
France
The automatic processing of personal data on Users/Purchasers, including management of the electronic addresses of the latter using the site, has been declared to the National Commission for Information Technology and Civil Liberties (CNIL) under number 2041709V0.
ARTICLE 17: COOKIES
Our website has also been designed to pay particular attention to the needs of our customers. This is one of the reasons why we use cookies. The purpose of a cookie is to notify us that you have visited our site. Cookies are therefore only used by miller.fr with the aim of improving the personalised service intended for you. If you wish, you can prevent the storage of cookies by configuring your browser.
ARTICLE 18 - APPLICABLE LAW - DISPUTES
This contract is subject to French law.
The language of this contract is French.
In the event of a dispute, the Commercial Court in Paris has sole jurisdiction, whatever the conditions of sale and method of payment accepted, even in the case of a recourse to the guarantee or multiple defendants.
The automatic processing of personal data on Users/Purchasers, including management of the electronic addresses of the latter using the site, has been declared to the National Commission for Information Technology and Civil Liberties (CNIL) under number 2041709V0.
LEGAL NOTICES
LEGAL INFORMATION
The website MILLER (www.miller.fr) is published by:
Bijouterie MILLER
233 Rue Saint Honoré
75001 Paris
France
+33 1 42 61 63 13
Paris Trade and Companies Register no: 05-07-1989
VAT no. FR71 351071667
IT AND CIVIL LIBERTIES
This website was declared to CNIL on 7 March 2017.
(Declaration receipt no. 2041709V0).
The information collected will be processed by computer for the purpose of managing customers and prospective customers. The information collected is for the sole use of MILLER and cannot be communicated to third parties, unless expressly requested by legal or regulatory authorities, in particular in the event of detection of a possible criminal offence. In accordance with the Data Protection and Civil Liberties Act of 6 January 1978, as amended in 2004, you benefit from the right of access to your personal data, and the right to correct them, a right which can be exercised by contacting contact@miller.fr.
You may also, for legitimate reasons, object to the processing of your personal data. The website MILLER (www.miller.fr) is published by:
Bijouterie MILLER
233 Rue Saint Honoré
75001 Paris
France
+33 1 42 61 63 13
Paris Trade and Companies Register no.: 05-07-1989
VAT no. FR71 351071667